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Tickets and E-tickets in historic operations
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Author:  Crescent-Zephyr [ Tue Jun 16, 2026 8:30 pm ]
Post subject:  Tickets and E-tickets in historic operations
I was recently at Durango for the 340 event and when riding the Silverton train the Conductor was punching tickets but many guests had e-tickets on the phone that he simply checked.

I purchased my ticket in the depot, from the classic ticket window, and I got my ticket punched. That's such a lovely and historic part of the experience.

Others didn't have that experience at all.

I've seen similar things at other operations and it got me thinking...

what is an ideal solution?

obviously the majority of the public is used to using phones for ticketing at events. And providing that convenience is smart. It also reduces the required staffing since less ticket windows need to be manned before train departures.

But if we are trying to provide a historic experience (and even though Durango and others are for-profit they are very much selling the nostalgic experience) - what is an ideal solution?

What I'm really hoping for, is that this can be an open-minded discussion of ideas that could work, hopefully to brainstorm and come up with a win-win solution that the preservation community can adopt.
Author:  John Risley [ Tue Jun 16, 2026 9:57 pm ]
Post subject:  Re: Tickets and E-tickets in historic operations
Well in my not so humble opinion I don't feel there is any answer to your question? We can enter into discussion about the nostalgic experience of waiting in line and getting our ticket punched or streamlining the whole process as you described. The only perfect answer can only be answered on an individual basis. IF going through the process of getting a ticket for whatever reasons is right for you, then it is. I am old school and almost prefer getting a ticket. Same for concerts instead of using my phone to prove I have a ticket and reserved seat. But honestly I think I am a minority dinosaur and a higher majority of JQ Public is going for the streamlined no line approach. Do what is right for you. Shortly, you may not have the option to even buy tickets for all I know?

Also in most smaller museums I think having a real person selling tickets in more in line for the experience most museum RR are selling. Just make sure you have personable people dealing with the public. At least look and act the part your trying to portray. 2 cents worth of jiberish.
Author:  EDM [ Wed Jun 17, 2026 10:03 am ]
Post subject:  Re: Tickets and E-tickets in historic operations
I had similar thoughts this weekend. We rode Cass; logging flats converted to passenger cars on roller bearing trucks. Checked in with the lady in the ticket office checking a QR code on tickets I printed at home. More than a few anachronisms-
Author:  Alexander D. Mitchell IV [ Wed Jun 17, 2026 11:25 am ]
Post subject:  Re: Tickets and E-tickets in historic operations
It depends what you are trying to offer.

The U.K. has numerous heritage railways where once you walk through a gate or off the parking lot, they do their best to transport you back in time to the Victorian, Edwardian, or mid-20th-century era. The staff wears the right outfits. The lighting is gas or incandescent. There are old newspapers on the buffet counter. No modern sodas or foods to be seen--but cask ale in the pub/buffet. The signal box has the old bell system and tokens. IF there are modern fixtures about--telephone, computer, radio, etc.--they are carefully obscured from view (hidden behind a counter, buried in a guard's jacket, etc.). And, of course, you are sold paper tickets, validated with the validation stamp.

I struggle to think of a single heritage or tourist railroad in North America left where this could happen--maybe East Broad Top, WW&F, or Cumbres & Toltec. There are lines where there may be a carefully roped-off section of the one building made to look like old, but nobody is in it. Too often, the place is turned over to 21st-century modernism and capitalism. Advertisements for the next Dinner Train, the Thomas Weekend, and/or the Murder Mystery Train abound. "Scan the QR code for reservations!"

I fully sympathize with many aspects of this. Not as many people anymore want an immersive history experience. Special events sell well and raise revenue, whereas throwbacks don't. It's hard enough just getting volunteers to show up at all; expecting them to dress up in historic outfits and turn off their smartphones may be the deal-breaker. And The Fates help you and yours if you DARE to separate anyone under 35 from their CRITICAL constant wi-fi connection to their PRECIOUS smartphones..........

Electronic ticketing services and software can offer obvious advantages to professional museums and excursions in an environment where society is increasingly "cashless" (against my will, mind you) and the potential exists for robbery or staff embezzlement. Just this past weekend, I actually had to research whether or not I could ride a certain major-city transit network on a cash basis without having to use a credit card, electronic fare card, or something showing up on my smartphone. (It turns out we could--and I think my wife and I were the only ones on the light-rail vehicles that had a paper ticket for the fare inspectors to scan when they showed up, even if they did have a QR code on them. I begin to wonder if that was the last paper train ticket I will ever use.)

If you're on a tourist train which provides you with strolling musicians, a first-class dome car, and modern drinks and booze for sale in the club car, it's probably reasonable to expect that your patrons will be thinking in terms of either phone scans or "boarding passes" in 2026. But if, instead, you have a school field trip to show young people what railroading "of olden days" was, I expect paper tickets to be punched as part of the "experience.
Author:  Crescent-Zephyr [ Wed Jun 17, 2026 11:54 am ]
Post subject:  Re: Tickets and E-tickets in historic operations
Yes, I was thinking of my experience at the UK lines as well. I visited 2 of them just last year and both of them (Great Central and Severn Valley) were just like you said - old ticket window, stamp the ticket, off to the historic platform.

I think part of the issue is that in the USA, many railroad operations hire outsiders to help with ticket and office work, where in the UK - it seems that rail enthusiasts work all around the operation including the stations, the platforms etc.

So the ticketing / office people are not necessarily history oriented, but rather got a marketing or hospitality degree. The "train people" work in operations or in the shop.

That's a theory at least.

The only solution I really have would require extra staff so it's pretty much a non-starter. Have the ticket counters also be "check in" counters where you stamp and issue tickets for everyone, basically at that point you are trading your smart phone QR code for a vintage ticket.

But I realize that requires extra staff to accomplish.
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